Every morning, the organisations that run water and energy networks, roads and railways send large field teams out to work on critical national infrastructure. Much of what happens next has traditionally been invisible to the managers responsible for it.

FYLD changes that. The London-born company's AI-powered platform gives infrastructure operators a real-time view of what is happening on site, so remote managers can see which jobs need their attention and where operational risk is building.

"We help them understand what's going on in the field in real time," says Copsey. "We enable our customers to deliver their day's operations safely, each and every day."

Why now

Copsey points to three forces. Urbanisation and population growth are putting infrastructure under pressure worldwide, and governments do not have the money to keep it in the condition it needs. The industry is short of workers. And 5G, on-device AI and smartphones in the field have made a different way of managing field teams possible.

She is clear about what that means for jobs. "This isn't about AI leading to lower numbers of people. It's about how do we enable every single person to be more productive."

Adoption is the growth engine

The common assumption is that field workers resist technology. Copsey thinks the tools were the problem. For years, crews were handed software built to make life easier for the back office, which added one more task to their day.

"You can imagine working in the rain for eight hours and then having to type a thirty-minute form into a device in the pouring rain. It just didn't work."

FYLD started from the other end. "We flipped it on its head. We went out to field workers and asked, how do we make your day easier?"

That decision now drives the business. The biggest single factor in FYLD's growth, she says, is being able to show prospective customers levels of adoption in the field they have never seen before.

From doing everything to orchestrating

In the early days, FYLD was five or six people and everyone did everything. Copsey was chief salesperson and chief marketer and, despite not being an engineer, had a hand in product too.

The company now employs around 55 people, lean by the standards of many AI businesses. Her role has shifted accordingly. "It's more about how do I orchestrate an organisation to deliver great outcomes." That means less doing, though she admits she still gets her hands dirty. The focus now is where growth comes from and making sure the organisation is set up to deliver it.

Lessons from the US

FYLD's move into the US came at the request of Ferrovial, a long-standing customer. The first lesson arrived quickly. "We realised within two minutes of landing that the product needed to work bilingually in English and in Spanish."

The product fix was the easy part. The harder work was adapting the message so FYLD's pitch landed with a new market facing its own version of the same problems.

A mark of approval

For the whole team, the standout moment was closing its $41m Series B in February 2026, led by Energy Impact Partners. FYLD announced the round alongside 82% year-on-year growth in 2025 and an accelerating US expansion. Many of EIP's limited partners are FYLD customers, and most of the rest are companies it would like to work with.

"In our industry, it's like the mark of approval, the mark of success," says Copsey. EIP diligenced the product directly with FYLD's customers before investing. For a team that had worked towards that milestone for five years, it was a defining moment.

Advice for founders

Copsey's first answer is resilience. The first two or three years are hard, she says, and it takes discipline to listen to the reasons why not without being knocked off course.

Founders are taught to find product-market fit by listening to customers, and she agrees. But listening has to be balanced against conviction. "You also need to have an absolute belief in your view of the future."

She reaches for the familiar Henry Ford line: ask customers what they want and they will ask for a faster horse. The job is to hold the vision of the car while delivering enough growth to keep investors on side. "There can be a trade-off. You've got to find the right spot."

On the evidence of 2026, FYLD has found it.

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Why FYLD's story matters

FYLD is the kind of company the Allstars exists to recognise: a European founder taking on a hard, unglamorous problem, proving the answer through adoption and taking it global. Infrastructure software rarely grabs headlines, but the pressures Copsey describes, ageing networks, tight public budgets and a shrinking workforce, are not going away.

That is where GP Bullhound's Business Software & AI team spends its time: working with founders building the platforms that critical industries run on, at the moments that define their companies.

About the GP Bullhound Allstars Awards

Now in its 24th year, the GP Bullhound Allstars Awards recognise the founders, entrepreneurs, operators and investors building Europe's technology companies. The 2026 awards ran across 15 categories, from Deep Tech and Sports Tech to Exit of the Year and Young Entrepreneur of the Year, and brought the ecosystem together in London on 15 October.

GP Bullhound hosts the Allstars for the same reason it advises founders every day: it is bullish on European tech and the people building what comes next. The awards give that work a stage, and put the people behind it in a room with the investors, operators and peers who can help it go further.

Stay connected

• Find out more about FYLD at fyld.ai
• Explore GP Bullhound's Business Software & AI expertise at gpbullhound.com
• Stay updated on all things Allstars on our LinkedIn page

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